Furnace tune-up
Burners, igniter and flame sensor cleaned, heat exchanger inspected, safety controls tested, filter changed and airflow checked. Best done before the first cold snap, not during it.
Book Your System Tune-Up, With Upfront Pricing and No Surprise Costs
Mom’s will service your system, tell you honestly what condition it’s in, and give you the price before anything is booked. No surprise charges at the door, no commission-driven upselling and no pressure to replace a system that’s working perfectly well.
We treat every home like Mom's.
Already having a problem with your system? Start with our $99 Repair Diagnostic instead.
4.7 172 Google reviews
Call and we’ll tell you straight when we can get to you.
Prefer to talk it through? Call 604-260-2977, a real person answers.
What a proper service actually covers
Regular maintenance can help catch problems early, improve performance and reduce the chance of avoidable repairs. Here’s what it looks like on each system.
Heat pump service
Coils cleaned, refrigerant charge checked, defrost cycle tested, filters and condensate drains cleared. A heat pump that’s low on charge quietly runs on expensive backup heat all winter.
Boiler service
Pressure and expansion vessel checked, controls and safety devices tested, system bled and balanced, flue checked. This is the visit that catches the slow pressure loss that strands people in January.
Air conditioning tune-up
Condenser coil cleaned, charge checked, condensate drain cleared, capacitor and contactor tested. Best booked in spring, before the first genuinely hot week.
Water heater service
Tank flushed of sediment, anode rod checked, thermostat and temperature-relief valve tested. On a tankless unit, a descale. This is what gets you the full lifespan out of it.
Whole-system check
Most homes have three or four of these and service none of them. Doing them together in one visit costs less than four separate call-outs, and it’s the visit where we catch things early.
When’s the right time to book?
Heating before the first cold snap, cooling before the first hot week, hot water any time of year. If you’re reading this in autumn, furnaces and boilers are the ones to get into the calendar now. We’ll tell you honestly on the phone if something can safely wait until spring.
Mom's Upfront Pricing™
How you get a price before anyone drives out
Most companies look at the system first, then tell you the price in your hallway. We do it the other way round.
Tell us what it's doing
Call us, or send the short form. Just tell us which system, that’s enough to start.
We narrow it down with you
On the phone, from what you’ve got and when it was last looked at, we work out exactly what the service involves.
Send a photo or short video
Optional, and it takes ten seconds. It's how we get from a close estimate to an exact one.
You get the price, then you decide
We give you the number before we head over. Shop it around if you like, the price we agree is the price you pay.
You get a person, not a phone tree
Tell us which system you’ve got and we’ll work out what the service covers with you on the call, then give you the price before anything is booked.
Call 604-260-2977
What passes the Mom's Test?
The company was built around one promise: give every homeowner the same care, honesty and effort Venice would want for his own mom.
- Find the actual problem. Start with a diagnosis, not a sales pitch.
- Explain the options plainly. Repair or replacement, with the reasoning, and no pressure either way.
- Respect the home. Booties on, pets minded, and the mess cleaned up before we go.
- Recommend only what makes sense. Our technicians aren't paid on commission, so nobody earns more by selling you a system.
The price comes first
You’ll know what the service costs before we head over, not after we’re standing in your hallway with the panel off.
Our techs aren't on commission
Nobody on our team earns more by selling you a system you don't need. They're paid to fix the thing you called about.
30-day parts & labour warranty
If something related to our work goes wrong, we come back and put it right. No hassle, no charge.
We treat every home like Mom's
Because Mom raised us right, and because the owner's own mother is the standard we're measured against.
Who turns up at your door
You're letting someone into your home on the strength of a number you can't audit. So here's exactly who's coming.
- A marked truck and a Mom's uniform. You'll recognize the van before you open the door.
- The price you were already given. The technician arrives working to the number you agreed on the phone, not a fresh one.
- Licensed, bonded and insured. Gas and refrigerant work in BC both require it.
- All makes and models. Heating, cooling or hot water, whatever brand is on it, we’re not going to turn up and tell you we don’t work on yours.
- The owner's name is on it. Venice built the company around his own mother, and still shows up in the photos.
Rated 4.7 by Metro Vancouver homeowners
4.7
172 Google reviews
“Mom's heating picked up my call yesterday and sent someone right away within 24 hours. Excellent communications, polite staff and really knowledgeable! Really appreciate their help!”Jack LaiCustomer review
“To have them accommodate the way they did with their above-and-beyond efforts is truly astonishing. 100% white glove service. I was also quite pleased with super sharp pricing, they literally charged almost half of what I paid previously for a much lesser service. 10/10!”A. LeBlancCustomer review
“They are very professional and knowledgeable. They really do try to take the best care of you and answer any questions you have. Especially what they plan to do and why. Highly recommended!”Marko VCustomer review
“Venice is a solution provider who analyzes and finds all possible options, making even almost impossible tasks possible. Eugene, Tony and Henry are the best professionals in the field, with good manner. We would definitely recommend Mom's Heating & Cooling for your project.”BD LimCustomer review
“I'm impressed with their professionalism. Their efficiency in handling the whole works appears effortless. My tenants reported that their places warmed up instantly after the maintenance. The charge was reasonable too. I would rate their overall performance as excellent.”Anne KwokCustomer review
“Venice was very helpful with the forms to get the government grant. Service was excellent, all the trades that came were friendly and professional. Great job!”Debbie ScottCustomer review
Ready to find out what yours will cost?
“Never give a customer advice we wouldn't give our own mother.”
The standard Venice Tabernero set for the company he named after his mom
That is the standard every job is held to. Yours included.
Serving Vancouver and the Lower Mainland
Our shop is in Burnaby, which puts Vancouver and most of the Lower Mainland inside a short drive. These are the municipalities we cover:
- Vancouver
- North Vancouver
- West Vancouver
- Burnaby
- Coquitlam
- Port Moody
- New Westminster
- Richmond
- Delta
- Surrey
- Langley
- Maple Ridge
- Pitt Meadows
- White Rock
The questions we get asked most
What does a service actually cost?
It depends which system it is and how many you’re doing at once, which is why we won’t put a number on this page and then change it at your door. Tell us what you’ve got, on the phone or through the form, and we’ll give you the price before anything is booked.
Doing two or three systems in the same visit costs less than booking them separately. Worth asking about on the call.
What will I actually be charged?
You'll get the full cost on the phone before you book, the repair itself and anything that applies to the visit. Nothing gets added on at the door.
The price we agree is the price you pay. If something genuinely unexpected turns up once we're there, we'll explain it and get your go-ahead before doing anything further.
How soon can you book me in?
Maintenance isn’t an emergency, so we can usually offer you a choice of days rather than squeezing you into a gap. Autumn is our busiest stretch for furnaces and boilers, so the earlier you call the more choice you get.
Call 604-260-2977 and we’ll tell you what we’ve actually got open.
How often should I actually service it?
Once a year for anything gas-fired, so furnaces, boilers and gas water heaters, ideally before heating season. Heat pumps benefit from an annual check too, since they work in both seasons. Air conditioning can often go every year or two if it’s lightly used.
We’ll tell you honestly what yours needs rather than selling you a plan you don’t.
Which systems do you service?
Furnaces, boilers, heat pumps, air conditioning and water heaters. Gas and electric, ducted and ductless, tanks and tankless. Residential across Metro Vancouver, and we can do several in one visit.
You're in Burnaby, so do you actually come to Vancouver?
Yes. Vancouver, North Vancouver and West Vancouver are all in our regular service area, along with Burnaby, Richmond, the Tri-Cities, Surrey, Delta, Langley, Maple Ridge, Pitt Meadows, New Westminster and White Rock.
Is the technician going to try to sell me a new system?
No. Our technicians aren’t paid on commission, so there’s nothing in it for them. Their job is to service the system you called about and tell you the truth about its condition.
If it genuinely is near the end of its life, we’ll tell you that too, but as information rather than a pitch.
Is anything you fix during the service covered?
Any repair we carry out comes with a 30-day parts and labour warranty. If something related to our work goes wrong in that window, we come back and put it right at no charge. An extended labour warranty is also available, so ask us about it on the call.
What if you find something wrong?
Then you’ll hear it plainly, with the reasoning, and you’ll have time to think about it. Finding a problem in September is the entire point of a service, because the same fault costs far more to deal with in January.
BC also runs meaningful rebate programs on efficient heat pump systems, and we help customers with that paperwork, but that’s a separate conversation for a separate day.
What actually happens after I send the form?
A real person calls you back. We’ll ask a couple of questions about which system you’ve got and when it was last serviced, tell you what the service covers and what it costs, and only then talk about booking a day.
If you’d rather skip the wait entirely, call 604-260-2977.
Find out what a service costs before you book
One call, a couple of questions, and a real number, with no obligation to book anything.